Terms & Conditions

This Agreement is labelled in various places on this Site as the Terms of Service, the Terms and Conditions of Use, or Terms & Conditions. 

Please read these terms of use (“agreement” or “terms and conditions”) carefully before using the website and services offered by Aluva Naturals. This agreement sets forth the legally binding terms and conditions for your use of the website at https://aluvanaturals.com/ (the “Site”) and all services provided by Aluva Naturals on the site.

By using the Site in any manner, including but not limited to visiting or browsing the Site, you (the “user” or “you”) agree to be bound by this Agreement, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. This Agreement applies to all users of the Site, including without limitation users who are vendors, customers, and merchants, contributors of content, information, and other materials or services on the Site.

Aluva Naturals Marketplace is a Venue

Aluva Naturals acts as a venue to allow users, who comply with Aluva Naturals policies, to offer, sell, and buy certain goods with a fixed-price format. Aluva Naturals is not directly involved in the transactions between buyers and sellers. As a result, Aluva Naturals has no control over the quality, safety, morality, or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items, or the ability of the buyers to pay for items.

Aluva Naturals does not pre-screen users or the content or information provided by users. Aluva Naturals cannot ensure that a buyer or seller will actually complete a transaction.

Consequently, Aluva Naturals does not transfer legal ownership of items from the seller to the buyer.

Aluva Naturals cannot guarantee the true identity, age, and nationality of a user.

Aluva Naturals encourages you to communicate directly with potential transaction partners through the tools available on the Site. You may also wish to consider using a third-party escrow service or services to provide additional verification.

Genuine online escrow companies will be listed on a government register, and it is advised that users should never use an online escrow service without first verifying that it is genuine, by independently viewing a government on-line register.

You agree that Aluva Naturals is a venue and as such is not responsible or liable for any content, for example, data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links posted by you, other users, or outside parties on Aluva Naturals. You use the Aluva Naturals Site and its service at your own risk.

Eligibility

Age: Aluva Naturals services are available only to, and may only be used by, individuals who are 18 years and older, and who can form legally binding contracts under applicable law. As a user, either a buyer or seller, you represent and warrant that you are at least 18 years old and that all registration information you submit is accurate and truthful. Aluva Naturals may, at its sole discretion, refuse to offer access to or use the Site to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Site is revoked in such jurisdictions.

Individuals under the age of 18 must at all times use Aluva Naturals services only in conjunction with and under the supervision of a parent or legal guardian who is at least 18 years of age. In all cases, the adult is the user and is responsible for any and all activities.

Compliance: You agree to comply with all local laws regarding online conduct and acceptable content. You are responsible for all applicable taxes. In addition, you must abide by Aluva Naturals policies as stated in this document and the Aluva Naturals policy documents listed below (if applicable to your activities on or use of the Site), and which form an integral part of this agreement, as well as all other operating rules, policies, and procedures that may be published from time to time on the site by Aluva Naturals, each of which is incorporated herein by reference and each of which may be updated by Aluva Naturals time to time without notice to you: Privacy Policy, shipping policy.

In addition, transactions on the Site may subject to additional terms and conditions on services offered throughout the Site from time to time; your use of such services is subject to those additional terms and conditions, which will be incorporated into this agreement as soon as they become applicable. In addition, individual sellers on the Site will occasionally have their own Terms and Conditions of sale. These should be carefully read prior to entering into a commercial relationship.

Password: If you have a password to the Site, it is your responsibility to keep your password secure. You are fully responsible for all activity, liability, and damage resulting from your failure to maintain your password confident. You agree to immediately notify Aluva Naturals of any unauthorized use of your password or any breach of security. You also agree that Aluva Naturals cannot and will not be liable for any loss or damage arising from your failure to keep your password secure. You agree not to provide your username and password information in combination to any other party other than Aluva Naturals with Aluva Naturals express written permission.

Account information: If you have an active account, you should keep your account information up-to-date and accurate at all times, including a valid email address. If you are a seller, to sell items on Aluva Naturals you must provide and maintain valid payment information such as valid credit card information or a valid PayPal account.

Account Transfer: You may not transfer or sell your Aluva Naturals account and User ID to another party unless advised and acknowledged in writing by Aluva Naturals. If you are registering as a business entity, you personally guarantee that you have the authority to bind the entity to this agreement.

Right to Refuse Service:  Aluva Naturals reserves the right, at its sole discretion, to cancel unconfirmed or inactive accounts. Aluva Naturals reserves the right to refuse service to anyone, for any reason, at any time.

Termination of Service: If the user wishes to close their account or delete their user information, notice should be given via email or in writing before the end of the current month.

Fees and Billing

You are responsible for paying all fees and applicable taxes associated with using Aluva Naturals. Aluva Naturals provides both direct debit and manual bill payment as outlined in our Pricing Policy.

Listing and Selling

Listing Description: By listing an item on the Site you warrant that you and all aspects of the item comply with Aluva Naturals published policies, including these Terms and Conditions and any other policy that may be published from time to time. You also warrant that you may legally sell the item. You must accurately describe your item and all terms of sale in your Aluva Naturals shop. Your listings may only include text descriptions, graphics, images, and other content relevant to the sale of that item. All items must be listed in an appropriate category with appropriate tags. Each listing must accurately and completely describe the item/items for sale in that listing. If the “in stock” quantity is more than one, all items in that listing must be identical. Each unique item must have its own listing.

Shop Policies: All sellers are urged to outline shop policies for their Aluva Naturals shop. These policies may include, for example, shipping, returns, payment, refund, and selling policies. Sellers must create reasonable policies in good faith and must abide by such policies. All shop policies must comply with Aluva Naturals site-wide policies. Sellers are responsible for enforcing their own reasonable shop policies. Aluva Naturals reserves the right to request that a seller modify a shop policy.

Binding Sale: All sales are binding. The seller is obligated to ship the order or otherwise complete the transaction with the buyer in a prompt manner, unless there is an exceptional circumstance, such as: (a) the buyer fails to meet the terms of the seller’s listing (such as payment method), or (b) the seller cannot authenticate the buyer’s identity. The buyer is obligated to deliver appropriate payment for items purchased unless there is an exceptional circumstance.

Fee Avoidance: The price stated in each item listing description must be an accurate representation of the sale. Sellers may charge reasonable shipping and handling fees to cover the costs for packaging and mailing the items. Sellers may not charge excessive shipping fees or otherwise avoid fees, misrepresent the item’s location, or use another user’s account without permission.

Prohibited, Questionable, and Infringing Items and Activities

You are solely responsible for your conduct and activities on and regarding to Aluva Naturals and any and all data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items and links (together, “Content”) that you submit, post, and display on Aluva Naturals.

Restricted Activities: Your Content and your use of Aluva Naturals Site shall not:

  1. be false, inaccurate or misleading
  2. be fraudulent or involve the sale of illegal, counterfeit or stolen items
  3. Infringe upon any third-party’s copyright, patent, trademark, trade secret or other proprietary or intellectual property rights or rights of publicity or privacy.
  4. Violate this Agreement, any site policy or community guidelines, or any applicable law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising)
  5. Must not contain items that have been identified as hazardous to consumers
  6. Be defamatory, trade libellous, unlawfully threatening, unlawfully harassing, impersonate or intimidate any person (including Aluva Naturals staff or other users), or falsely state or otherwise misrepresent your affiliation with any person, through, for example, the use of similar email address, nicknames, or creation of a false account(s) or any other method or device
  7. Contain obscene materials or content. Aluva Naturals will notify any obscene material and information details of its source to external law and policing agencies.
  8. Contain or transmit any code of a destructive nature that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information
  9. Host images not part of a listing
  10. Modify, adapt or hack Aluva Naturals or modify any other website so as to falsely imply that it is associated with Aluva Naturals
  11. Link directly or indirectly, reference or contain descriptions of goods or services that are prohibited under this Agreement or other policy documents as posted on Aluva Naturals Furthermore, you must not list any item on Aluva Naturals (or conclude any transaction that was initiated using Aluva Naturals service) that, by paying Aluva Naturals the listing fee or final value fee, could cause Aluva Naturals to violate any applicable law, statute, ordinance or regulation, or that violates the Terms of Use.

Content

License: Aluva Naturals does not claim ownership rights to your Content. As long as you use the services provided by Aluva Naturals, you grant Aluva Naturals a license solely to enable Aluva Naturals to use any information or content you supply Aluva Naturals with so that Aluva Naturals is not violating any rights you might own in that Content. You grant Aluva Naturals a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights (but no other rights) you have in the Content, in any media now known or not currently known, with respect to your Content. You agree to allow Aluva Naturals to store or re-format your Content on Aluva Naturals and display your Content on Aluva Naturals in any way that Aluva Naturals chooses. Aluva Naturals will only use personal information in accordance with Organic’s Privacy Policy.

As part of a transaction, you may obtain personal information, including email address and shipping information, from another Aluva Naturals user. Without obtaining prior permission for Aluva Naturals related communications, Aluva Naturals has not granted you a licence to use the information for unsolicited commercial messages. Without limiting the foregoing, without express consent from the user, you are not licensed to add any Aluva Naturals user to your email or physical mailing list. For more information, see Aluva Naturals Privacy Policy.

Re-posting Content: By posting Content on Aluva Naturals, it is possible for an outside website or a third party to re-post that Content. You agree to hold Aluva Naturals harmless for any dispute concerning this use. If you choose to display your own Aluva Naturals hosted image on another website, we would request that the image provide a link back to its listing page on Aluva Naturals

Idea Submissions: Aluva Naturals considers any unsolicited suggestions, ideas, proposals or other material submitted to it by users via the Site or otherwise (other than the Content and the tangible items sold on the site by users) (collectively, the “Material”) to be non-confidential and non-proprietary, and Aluva Naturals shall not be liable for the disclosure or use of such Material. If, at Aluva Naturals request, any member sends Material to improve the site (for example, through customer support), Aluva Naturals will also consider that Material to be non-confidential and non-proprietary and is therefore subject to this Agreement. You hereby grant and agree to grant Aluva Naturals, under all of your rights in the Material, a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully-paid, sub-licensable, and transferable right and license to incorporate, use, publish and exploit such Material for any purpose whatsoever, commercial or otherwise, including but not limited to incorporating it in the API, documentation, or any product or service, without compensation or accounting to you and without further recourse of you.

Legal Compliance and Taxes

You shall comply with all applicable domestic and international laws and regulations regarding your use of the Site and any Aluva Naturals service and, if applicable, your listing, purchase, solicitation of offers to purchase, and sale of items. In addition, you shall be responsible for paying any and all taxes applicable to any purchases or sales of items you make on the Site and that are applicable according to national and international law.

Disclosures

The services here under are offered by Aluva Naturals, located at VI/31, Opp: Imperial Park Apartments Old Desom Road, Thottakkattukara, Aluva, Kochi, Kerala 683108.