Privacy Policy

Privacy Policy

At Aluva Naturals, we value our community. You trust us with your information, and we take that responsibility seriously. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat personal information we collect or receive. We know you care about your privacy too, so we provide settings that allow you to control how certain information is used on Aluva Naturals. This policy explains our privacy practices for aluvanaturals.com (the “Site”), and services provided by Aluva Naturals. By visiting the Site, you are accepting the terms of this Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.

Information Collected or Received

Aluva Naturals will not disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.

As an Aluva Naturals member, you are required to provide a valid email address at registration and choose a username or alias that may represent your identity on Aluva Naturals.

Depending on which services you choose to use, Aluva Naturals may require additional information, such as a shop name, billing and payment information (including billing address, telephone number, credit card information), a telephone number, and/or a physical postal address. As a shop owner, Aluva Naturals may require information such as your bank account information, credit card information and/or other proof of identification in order to verify your identity and provide this service to you. Credit card information on an account may be stored and used for both billing and payment purposes. Aluva Naturals may contact individual shop owners to confidentially request more information about their shops or items listed on the Site, to ensure compliance with our rules. Certain products or services on Aluva Naturals may require you to complete an application; any information you submit through the application processes will not be displayed publicly and will only be used internally by Aluva Naturals, unless otherwise specified.

You may optionally choose to provide your full name and other personal information (such as birthday, gender, location) to be publicly displayed in connection with your account and activity.

Your username, Aluva Naturals ID or alias is publicly displayed and connected to your Aluva Naturals activity. Other people may see your date joined, reviews, ratings, profile information, items listed for sale, shop pages, sold item listings, and comments in community spaces.

Aluva Naturals automatically receives and records some information from your browser when you visit the Site, such as your IP address or unique device identifier, cookies and data about which pages you visit on the Site. This information helps us analyze and understand how the Site works for members and visitors and provides a more personalized experience for members and visitors.

For the purposes of this Policy, a member is defined as someone who has registered with the Site and who has exchanged any information, such as name, address or payment information.

Aluva Naturals may receive or collect information (for example: an email address) about a person who is not yet a registered Aluva Naturals member (a “non-member”) in connection with certain Aluva Naturals features, including but not limited to: a non-member subscribing to an Aluva Naturals newsletter, a member inviting a non-member to visit the Site, a non-member engaging in a transaction, or a member sending a gift card code to a non-member. Non-member information is used only for the purpose it was originally submitted to Aluva Naturals. A non-member can contact Aluva Naturals if they do not want Aluva Naturals to retain their information.

Aluva Naturals uses the information described in this policy to provide and improve our services and products, for billing and payments, for identification and authentication purposes, to contact members or interested parties, and for general research and aggregate reporting.

Choice & Control

We know members of our community value having control over their own information, and therefore Aluva Naturals gives you the choice of providing, editing or removing certain information, as well as choice over how we contact you.

You may change or correct your Aluva Naturals account information (except your username) on the Site. You may also remove certain optional information on the Site that you no longer wish to be publicly visible, such as your full name.

For various reasons, Aluva Naturals may contact you about our services or your activity. Some of these messages are required, service-related messages for members. Other messages are not required, and you can control which optional messages you choose to receive by changing your settings in your account. Learn more in the Messages from Aluva Naturals section of this policy.

If you no longer wish to use Aluva Naturals services or receive service-related messages, then you may close your account. Contact Aluva Naturals for further information about closing an account at aluvanaturals.com.

Messages from Aluva Naturals

On occasion, Aluva Naturals will contact you. Primarily, messages are delivered by email, and every account is required to keep a valid email address on file to receive messages. In some situations, Aluva Naturals may contact you by telephone, SMS message or physical mail in order to provide you with customer support or to provide you with information about products and features you may find of interest. You may update your contact preferences in your account settings.

Some messages from Aluva Naturals are service-related and required for members. Examples of service-related messages include but are not limited to: a welcome/confirmation email when you register your account, notification of an order, or correspondence with Aluva Naturals support team. These messages are not promotional in nature. Unless you close your account, you may not opt-out of receiving service-related messages from Aluva Naturals.

As a member, Aluva Naturals may also send you messages related to certain features or your activity on the Site. Aluva Naturals may also send you news or updates about changes to our Site or services. By default, members will receive these messages via email, but you may choose to opt-out of getting certain messages through the settings on your Aluva Naturals account.

Aluva Naturals will offer optional email newsletters. When you register for an account, or choose to subscribe, you will receive newsletters from us. Newsletters are available to both members and non-members. Members may subscribe or unsubscribe from optional newsletters under your account settings or by following the instructions contained in the newsletter emails. Non-members may subscribe by providing an email address, which will only be used by Aluva Naturals for these newsletters. Non-members may unsubscribe from newsletters by following the instructions contained in the newsletter emails.

Information Sharing & Disclosure

We want to respect your privacy. Aluva Naturals will not disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.

Aluva Naturals limits access to your personal information to employees who we believe reasonably need to have access to that information to provide products or services to you or in order to do their jobs.

As part of the buying and selling process, Aluva Naturals will facilitate the sharing of information between the two members involved in the transaction. As part of the buying or selling process, you may obtain another Aluva Naturals member’s email address, shipping address, payment information, and/or other information. As described in Aluva Naturals Terms and Conditions of Use, you have a limited license to use this information only for Aluva Naturals-related communications or for Aluva Naturals-facilitated transactions. Aluva Naturals has not granted you a license to use the information for unsolicited commercial messages. Without express consent from that person, you must not add any Aluva Naturals member to your email or physical mailing list.

Aluva Naturals may release your personal information to a third party in order to comply with legal requirement, or when we believe in good faith that such disclosure is necessary to comply with the law; prevent imminent physical harm or financial loss; or investigate or take action regarding illegal activities, suspected fraud, or violations of Aluva Naturals Terms and Conditions of Use.

We may disclose personally identifiable information to parties in compliance with our Terms and Conditions of Use, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, Aluva Naturals may disclose a name, address, country, phone number, email address and company name.

Aluva Naturals employs other companies and people to perform tasks on our behalf, and we may need to share your information with them to provide products and services to you. Examples include but are not limited to fulfilling orders, processing payments, handling billing disputes and collections, analysing data, providing mapping services, preventing fraud, providing marketing assistance, and providing customer service. Aluva Naturals may partner with third-party services for fraud prevention and/or identity verification.

In some cases, Aluva Naturals may choose to buy or sell assets. In these types of transactions, member information is typically one of the business assets that are transferred. Aluva Naturals will transfer information about you if Aluva Naturals is acquired by or merged with another company. In this event, Aluva Naturals will notify you by email or by putting a prominent notice on the Site before information about you is transferred and becomes subject to a different privacy policy.

When you load a page on Aluva Naturals that has a social plug-in from a third-party site or service, such as a Like or Send button, you are also loading content from that third-party site. That site may request cookies directly from your browser. These interactions are subject to the privacy policy of the third-party site.

We can only speak for ourselves; this policy does not apply to the practices of third parties that Aluva Naturals does not own or control or individuals that Aluva Naturals does not employ or manage. If you provide your information to others on Aluva Naturals or throughout the Internet, different rules may apply to the use or disclosure of the information you provide to them. Aluva Naturals does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Aluva Naturals is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the Aluva Naturals Site. We encourage you to ask questions before you disclose your personal information to others.

We reserve the right to transfer information (including your personal data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company provided that the third party agrees to adhere to the terms of our Privacy Policy and provided that the third party only uses your personal data for the purposes that you provided it to us. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.

Cookies & Tracking Technologies

Aluva Naturals uses a variety of technologies to help us better understand how people use our Site and services.

Aluva Naturals may partner with third-party services that may use various tracking technologies, such as browser cookies or Flash cookies, to provide certain services or features. These technologies allow a partner to recognize your computer or each time you visit Aluva Naturals, but do not allow access to personally identifiable information from Aluva Naturals. Aluva Naturals does not have access or control over these third-party technologies, and they are not covered by our privacy statement.

Contact Aluva Naturals

If you have questions or suggestions you can contact Aluva Naturals support team by sending an email to infoaluvanaturals@gmail.com, or contact us at the following address: Aluva Naturals VI/31, Opp: Imperial Park Apartments Old Desom Road, Thottakkattukara, Aluva, Kochi, Kerala 683108. Tel: +91 9400879909,  +91 7510509959.